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The information contained in this website is for general information purposes only. The information is provided by Life Unlimited and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Life Unlimited. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Life Unlimited takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

In order to process your booking and to ensure your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special needs/dietary requirements, etc.  We take full responsibility for ensuring that proper security measures are in place to protect your information.  We must pass on the information to the various relevant suppliers we work with in delivering our Experiences.  The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.  Additionally, controls of data protection in Africa may not be as strong as the legal requirements in the UK.  However, we will not pass information to any person not responsible for any part of our Experiences.  In making a booking you consent to this information being passed on to the relevant persons.  You are entitled to a copy of your information held by us.  If you would like to see this please contact us.

Privacy Policy

This privacy policy sets out how Life Unlimited uses and protects any information that you give us when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Life Unlimited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from [date].

What we collect
We may collect the following information:
name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping
We may use the information to improve our products and services
We may periodically send emails about new services or other information which we think you may find interesting using the email address which you have provided
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email address]

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so. You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to Life Unlimited, 14 Basil Street, London SW3 1AJ.

If you believe that any information we are holding on you is incorrect or incomplete, please write to us or email us as soon as possible and we will promptly correct any incorrect information.


Publication date: 24 August 2011

These Booking Conditions, together with our privacy policy and website conditions of use and any other written information we brought to your attention before we confirmed your booking, form the basis of your contract with Life Unlimited Ltd (“we” or “us”). Please read them carefully as they set out our respective rights and obligations. In these Booking Conditions references to “you” and “your” include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred. 
By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:-
He/she has read these terms and conditions and has the authority to and does agree to be bound by them;
He/she consents to our use of information in accordance with our Privacy Policy;
He/she is over 21 years of age and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services.

1 Booking and Paying For Your Arrangements

A booking is made with us when a) you tell us that you would like to accept our written or verbal quotation; and b) you pay us a deposit of 30% per person or (if you are booking within 90 days of commencement of the Experience), full payment; and c) we issue you with a booking confirmation. We reserve the right to return your deposit and decline to issue a confirmation at our absolute discretion. A binding contract will come into existence between you and us as soon as we have issued you with a booking confirmation that will confirm the details of your booking and will be sent to you or your agent. Upon receipt, if you believe that any details on the confirmation (or any other document) are wrong you must advise us immediately as changes cannot be made later and it may harm your rights if we are not notified of any inaccuracies in any document within ten days of our sending it out. The balance of the cost of your arrangements (including any applicable surcharge) is due not less than 90 days prior to commencement of the Experience. If we do not receive this balance in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out in clause 8 below will become payable.

2 Accuracy                                                        

We endeavour to ensure that all the information both on our website and in our brochures is accurate, however occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before your booking is confirmed.

3 Insurance

It is imperative that you ensure that all of your party have adequate and appropriate insurance and it is a term of booking with us that you do so.  You are free to choose your own policy but you must satisfy yourself that the policy is adequate for your needs, in particular for any activities you are contemplating during your Experience. If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.

Health insurance is essential and should include medical repatriation. Part of the African Medical and Research Foundation, the Flying Doctor Service provides Tourist Membership which guarantees that any member injured or ill while on safari can call on a flying doctor for free air transport back to Nairobi.  Flying Doctor membership is mandatory for Life Unlimited participants in Kenya and we will automatically take out the $30 per person subscription on your behalf within the cost of the Experience.  (www.amref.org).

4 Pricing

We reserve the right to amend the price of unsold Experiences at any time and correct errors in the prices of confirmed Experiences.
The price of your confirmed Experience is subject at all times to changes in transport costs such as fuel, and any other operator cost changes which are part of our contracts with suppliers (and their agents), and to changes in the currency exchange used to calculate your arrangements and to rates, dues, taxes or fees chargeable for services such as landing taxes any or all of which may result in a variation of your Experience price. We will absorb and you will not be charged for any increase up to the equivalent of 2% of the price of your Experience. You may be charged, at our discretion, for the amount over and above that together with an amount to cover any agents’ commission if applicable. If this means that you have to pay an increase of more than 10% of the price of your confirmed arrangements you will have the option of cancelling and receiving a full refund of all monies paid to us. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. There will be no change made to the price of your confirmed Experience within 30 days of the commencement date of the Experience nor will refunds be paid during this period. Should the price of your Experience go down due to the changes mentioned above, by more than 2% of your confirmed Experience cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

5 Jurisdiction and applicable law

These Booking Conditions and any agreement to which they apply are governed in all respects by English law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of England and Wales only. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you live in those places and if you wish to do so.

6 Changes by You

If you wish to change any part of your confirmed arrangements after our confirmation invoice has been issued, you must inform us in writing as soon as possible. This should be done by the first named person on the booking if at all possible. Whilst we will do our best to assist, we cannot guarantee that we will be able to meet your requested change, particularly given the nature and detail of the Experiences we offer. We reserve the right to pass on any reasonable costs associated with any such changes which we agree to. Where we are unable to assist you and you do not wish to proceed with the original booking we will treat this as a cancellation by you. A cancellation fee may be payable.                       
Note: Certain arrangements may not be amended after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements.
                                     
7 If you Cancel

If you or any other member of your party decides to cancel your confirmed booking you must notify us in writing. Your notice of cancellation will only take effect when it is received in writing by us at our offices. We recommend that you use recorded delivery.

Outside 90 days of commencement of the Experience: If any member of your party is prevented from travelling, that person(s) may transfer their place to someone else (introduced by you and satisfying all the conditions applicable to the arrangements) providing we are notified not less than 90 days before commencement of the Experience and the transferee agrees to these booking conditions and all other terms of the contract between us.  If you are unable to find a replacement, cancellation charges as set out will apply in order to cover our estimated costs. Otherwise, no refunds will be given for passengers not travelling or for unused services.

Within 90 days of commencement of the Experience: Due to the nature of our Experiences any cancellation within 90 days of travel could incur a cancellation charge of up to 100% of the full price of the Experience. If a replacement participant can be secured to take the place of any person cancelling (satisfying all the conditions applicable to the arrangements and who agrees to these booking conditions and all other terms of the contract between us) we may be able to refund all or part of monies taken or due if we deem that possible.
If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. We will deduct the cancellation charge(s) from any monies you have already paid to us.

8 If We Change or Cancel

It is unlikely that we will have to make any changes to the Experience programme, but we do plan the arrangements far in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you at the earliest possible date. We also reserve the right in any circumstances to cancel Experiences where, for example, the minimum number of clients required for a particular Experience is not reached or where Force Majeure (see Clause 9) applies.

Examples of “major changes” might include, for example; a change of accommodation away from the one you booked for the whole or a significant part of your time away. If we have to make a major change or cancel, we will tell you as soon as possible and if there is time to do so before departure, we will offer you the choice of i) accepting the changed arrangements ii) having a refund of all monies paid or iii) accepting an alternative Experience. You must notify us of your choice within 7 days of our offer. If you fail to do so we will assume that you have chosen to accept the change or alternative arrangements.

If we make a major change or cancel, less than 90 days before commencement of the Experience, we will also pay reasonable compensation not exceeding the full amount of monies you have paid to us. The compensation that we offer does not exclude you from claiming more if you are entitled to do so. We will not pay you compensation where we make a major change or cancel more than 90 days before commencement of the Experience or in the event that we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care or if we cancel your arrangements because the minimum number of participants to run the arrangements has not been reached. (We will tell you if we have to cancel for this reason not less than 30 days before commencement of the Experience).

The above sets out the maximum extent of our liability for changes and cancellations and we regret we cannot meet any expenses or losses you may incur as a result of change or cancellation.

We will not pay you compensation and the above options will not be available if we make a minor change or cancel as a result of your failure to make full payment on time or where the change(s) or cancellation by us arises out of alterations to the confirmed booking requested by you.

Very rarely, we may be forced by “force majeure” (see clause 9) to change or terminate your arrangements after departure. If this situation does occur, we regret we will be unable to make any refunds (unless we obtain any from our suppliers), pay you compensation or meet any costs or expenses you incur as a result.

If we become unable to provide a significant proportion of the services that you have booked with us after you have departed, we will make alternative arrangements for you at no extra charge and, if appropriate in all the circumstances, will pay you reasonable compensation.

9 Force Majeure

Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, sea, ice and river conditions and all similar events outside our control or that of the supplier(s) concerned. Advice from the Foreign & Commonwealth Office in London, or the equivalent in your country of residence, to avoid or leave a particular country may constitute Force Majeure.

10 Special Requests  

Any special requests must be advised to us at the time of booking e.g. diet, room preference etc. You should then confirm your requests in writing. Whilst every effort will be made by us to try and arrange your reasonable special requests, we cannot guarantee that they will be fulfilled.  The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed.  We do not accept bookings that are conditional upon any special request being met.

11 Disabilities and Medical Problems
The nature and location of our Experiences means that they may not be appropriate for those with any material physical disabilities or medical conditions. If you or any member of your party has any medical problem or disability which may affect your stay, please provide us with full details before we confirm your booking so that we can try to advise you as to the suitability of your chosen arrangements.  We may require you to produce a doctor’s certificate certifying that you are fit to participate in any activity you have chosen. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details.
12 Complaints

We make every effort to ensure that your Experience arrangements run smoothly but if you do have a problem during your Experience, please inform a Life Unlimited representative immediately who will endeavour to put things right. If your complaint is not resolved locally, please send formal written notice of your complaint to us at our London office within 28 days of the end of your stay. Failure to do so will affect our and any applicable supplier’s ability to investigate your complaint, and may affect your rights under this contract.

13 Your Behaviour
All guests staying with us are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of other guests. If in our opinion your behaviour or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any of our other guests or any third party or damage to property, or to cause a delay or diversion to transportation, we reserve the right to terminate your booking arrangements with us immediately. We will give you one verbal warning but if the situation is not remedied by you immediately we will ask you and your party to leave. In the event of such termination our liability to you and/or your party will cease and you and/or your party will be required to leave the Experience immediately. We will provide you with assistance to find transportation to the airport of departure but we will have no further obligations to you and/or your party. No refunds for lost accommodation or any other service will be made and we will not pay any expenses or costs incurred as a result of termination. You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to Life Unlimited or other supplier prior to departure. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you. We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your arrangements or with us.

14 Our Responsibilities

1) We will accept responsibility for the arrangements we agree to provide or arrange for you as an “organiser” under the Package Travel, Package Holidays and Package Tours Regulations 1992 (incorporated in the UK as Statutory Instrument 1992 No. 3288) as set out below. Subject to these booking conditions, if we or our suppliers perform or arrange your contracted Experience arrangements negligently, taking into consideration all relevant factors (for example following the complaints procedure as described in these conditions and the extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of your Experience), we will pay you reasonable compensation. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.
 
(2) We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:-

the act(s) and/or omission(s) of the person(s) affected;
the act(s) and/or omission(s) of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable; or
unusual or unforeseeable circumstances beyond ours or our supplier(s) control, the consequences of which could not have been avoided even if all due care had been exercised; or
(d) an event which either ourselves or suppliers could not, even with all due care, have foreseen or forestalled.

(3) We limit the amount of compensation we may have to pay you if we are found liable under this clause:

(a) loss of and/or damage to any luggage or personal possessions and money,

The maximum amount we will have to pay you in respect of these claims is an amount equivalent to the excess on your travel insurance policy relating to these losses because you are assumed to have adequate insurance in place to cover any losses of this kind.

(b) Claims not falling under (a) above and which don’t involve injury, illness or death

The maximum amount we will have to pay you in respect of these claims is twice the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your booking.

Claims in respect of international travel by air, sea and rail, or any stay in a hotel

i) The extent of our liability will in all cases be limited as if we were carriers under the appropriate Conventions, which include The Warsaw/Montreal Convention (international travel by air); The Athens Convention (with respect to sea travel); The Berne/Cotif Convention (with respect to rail travel) and The Paris Convention (with respect to hotel arrangements). You can ask for copies of these Conventions from our offices. Please contact us. In addition, you agree that the operating carrier or transport company’s own ‘Conditions of Carriage’ will apply to you on that journey. When arranging transportation for you, we rely on the terms and conditions contained within these international conventions and those ‘Conditions of Carriage’. You acknowledge that all of the terms and conditions contained in those ‘Conditions of Carriage’ form part of your contract with us, as well as with the transport company and that those ‘Conditions of Carriage’ shall be deemed to be included by reference into this contract.

ii) When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.

(4) It is a condition of our acceptance of liability under this clause that you notify any claim to ourselves and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions.

(5) Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.

(6) Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or (b) any business losses.

(7) We will not accept responsibility for services or facilities which do not form part of our agreement or where they are not advertised on our website or in our brochure. For example any excursion you book whilst away, or any service or facility which any other supplier agrees to provide for you. 
 
15 Financial Security
The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the Experiences you book with us in the event of our insolvency. We provide this security by way of a bonding arrangement approved by ABTOT (the Association of Bonded Travel Organisers Trust). In the unlikely event of our insolvency, this bond will ensure you are not stranded abroad and arrangements will be made to refund any money you have paid to us for an advance booking. For further information visit the ABTOT website at www.abtot.com. If you book arrangements other than a package with us, the financial protection referred to above does not apply.
16 Passport, Visa and Immigration Requirements and Health Formalities
It is your responsibility to check and fulfill the passport, visa, health and immigration requirements applicable to your itinerary. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor. Requirements do change and you must check the up to date position in good time before departure.
Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year, you should check with the Embassy of the country you are visiting. For further information contact your own passport issuing authority. For British passport holders for instance this is the Passport Office: 0870 5210410 or visit www.passport.gov.uk
Non British passport holders, including other EU nationals, should obtain up to date advice on passport and visa requirements from the Embassy, High Commission or Consulate of your destination or country(ies) through which you are travelling in addition to any such advice from the country in which you reside or embark from. British Citizens and Subjects can obtain advice from the Foreign and Commonwealth Office, visit www.fco.gov.uk.
We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.

17 Conditions of Suppliers

Many of the services which make up your Experience are provided by independent suppliers.  Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with us.  Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable International Conventions. 

18 Prompt Assistance

The Package Travel, Package Holidays and Package Tours Regulations 1992 provide that in the event that you experience difficulty in the event of circumstances described in clauses 14 (2) (a) (b) (c) or (d) of these booking conditions, we will provide you with prompt assistance. Where you experience a delay to arrangements not forming part of our contract with you and/or which is not owing to any failure by us, our employees or sub-contractors, this prompt assistance is likely to extend to providing help in locating alternative travel arrangements, refreshments, accommodation and communications but not paying for them. Any airline or other transport supplier may however pay for or provide refreshments and/or appropriate accommodation and you should make a claim directly to them.

19 Data Protection & Privacy Policy

In order to process your booking and to ensure your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special needs/dietary requirements, etc.  We take full responsibility for ensuring that proper security measures are in place to protect your information.  We must pass on the information to the various relevant suppliers we work with in delivering our Experiences.  The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.  Additionally, controls of data protection in Africa may not be as strong as the legal requirements in this country.  We will not, however, pass any information to any person not responsible for any part of our Experiences.  In making this booking you consent to this information being passed on to the relevant persons.  You are entitled to a copy of your information held by us.  If you would like to see this please contact us.  A full data protection and privacy policy can be found on our website: www.un-limited.com

20 Confidentiality

The Life Unlimited team and staff will treat all information pertaining to participants with strict confidentiality.  It is a condition of booking that whilst on a Life Unlimited trip and afterwards participants must also respect each other’s confidentiality.


Life Unlimited Ltd.  Registered address: 15 Park Towers, 2 Brick Street, London W1J 7DD.

Publication date: 21 November 2011